Privacy Policy

Last updated: September 3, 2026

Scott’s Inn & Suites (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a reservation with us. This policy is intended to align with applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and BC’s Personal Information Protection Act (PIPA), where applicable.

1. Information We Collect

We may collect the following types of personal information:

Contact information you provide directly, such as your name, email address, phone number, and mailing address (e.g., through our contact form or reservation inquiries).
Reservation information, including stay dates, room preferences, and payment details, collected when you book a room through our third-party booking platform.
Communications, such as messages you send us through the website’s contact form or email.
Technical information, such as your IP address, browser type, and pages visited, collected automatically through cookies or similar technologies when you use our website.

2. How We Use Your Information

We use the personal information we collect to:

Process and manage reservations and stay-related requests
Respond to inquiries submitted through our website
Communicate with you about your booking or stay
Improve our website and services
Comply with legal and regulatory obligations

We do not sell your personal information to third parties.

3. How We Share Your Information

We may share your information with:

Our booking platform provider, to process and manage your reservation
Service providers who help us operate our website or business (e.g., email or hosting providers), who are only permitted to use your information to provide services to us
Legal or regulatory authorities, where required by law

4. Cookies

Our website may use cookies to improve your browsing experience and understand how visitors use the site. You can control or disable cookies through your browser settings, though doing so may affect certain website features.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law.

6. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on applicable law, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Withdraw consent to certain uses of your information, subject to legal or contractual restrictions

To exercise these rights, please contact us using the information below.

8. Children’s Privacy

Our website is not directed at children, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect the most recent revision.

10. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Scott’s Inn & Suites 551 11 Ave, Kamloops, BC Phone: 250-372-8221 Email: reservations@scottsinn.ca